Infrastructure Engineer  ·  Incident Commander  ·  Automation Architect

Dustin Allard

From greenfield deployments to nation-state incident response —
the engineer who builds, scales, and defends critical infrastructure.

Federal incident reporting: CISA  ·  FBI Field Office
15+ Years Experience 45,000+ Endpoints Managed MSP · Education · Government

About

IT professional with 15+ years of progressive experience in enterprise network administration, systems analysis, cybersecurity, and infrastructure modernization across MSP, education, and municipal government environments.

I've designed disaster recovery architecture that cut estimated RTO by 60%, built automation frameworks adopted across entire organizations, and served as sole incident commander responding to nation-state APT attacks — coordinating forensic analysis and reporting directly to CISA and the FBI field office.

Open-source contributor with published PowerShell tooling actively forked and used by IT professionals across the community. I build things that work, document them thoroughly, and leave environments measurably better than I found them.

15+ Years in IT
45k+ Endpoints Managed
60% RTO Reduction
3 Sectors: MSP · EDU · Gov

What I Deliver

01

Infrastructure That Holds Under Pressure

DR architecture, greenfield deployments, and modernization roadmaps built to survive real-world incidents — including active nation-state attacks. Tested in government, not just on paper.

02

Security at Federal Standards

Hands-on APT incident response with forensic analysis and direct reporting to CISA and the FBI Field Office. Threat detection, network hardening, and compliance enforced across 45,000+ endpoints.

03

Automation That Outlasts the Engineer

Self-healing frameworks that reduce after-hours escalations, open-source tools used across the engineering community, and data pipelines that eliminate manual work — built to keep running independently.

Technical Skills

Systems & Infrastructure

Active Directory Microsoft Exchange Microsoft 365 DNS / DHCP Group Policy SQL Server Hyper-V VMware Nutanix SCADA LAN / WAN Structured Cabling

Cybersecurity

Threat Detection Incident Response APT Analysis Huntress EDR Network Hardening Security Audits CISA / FBI Reporting Forensic Analysis

Cloud & Platforms

Azure Active Directory Microsoft Intune Google Workspace Nerdio Simeon Cloud Datto RMM N-able RMM JAMF

Automation & Development

PowerShell Python Bash JavaScript Google Apps Script HTML / CSS REST APIs Git Arduino

Management & Operations

IT Strategy Budget Planning Vendor Negotiation Project Management SOP Development Disaster Recovery Business Continuity Patch Management

Experience

Network Administrator

City of Stockbridge Government — Stockbridge, GA

Sep 2023 – Present
  • Conducted full IT infrastructure assessment across all city departments; produced the organization's first authoritative asset inventory — establishing the baseline for a multi-year modernization roadmap.
  • Designed and implemented disaster recovery and business continuity architecture combining on-site hardware with off-site datacenter failover, reducing estimated RTO by approximately 60%.
  • Directed multi-system upgrades to critical municipal infrastructure including water utility SCADA systems and police department communications, coordinating with department heads, vendors, and regulatory stakeholders.
  • Served as sole first responder to nation-state APT cyber attacks; led full forensic analysis and filed detailed incident reports to CISA and the FBI field office.
  • Deployed RMM platform, enterprise password management, automated patch management, and structured ticketing system from greenfield within the first 90 days of tenure.
  • Designed executive dashboards with automated data pipelines, real-time alerts, and manager approval workflows for citywide departmental analysis and budget tracking.
  • Authored comprehensive IT documentation covering hardware, software, SOPs, and troubleshooting procedures; led technology planning and budgeting through FY2026.

Enterprise Platform Specialist

Henry County Board of Education — McDonough, GA

Oct 2022 – May 2023
  • Administered Google Workspace for Education across 45,000+ student and staff devices, managing OU structures, security policies, application provisioning, and compliance enforcement.
  • Developed an internal application to detect and remediate data security policy violations, materially improving the district's data governance posture.
  • Automated cross-platform administrative workflows via Google and third-party REST APIs, eliminating manual processes and reducing helpdesk ticket volume.
  • Managed large-scale virtualization environments and oversaw deployment of content filtering, threat detection, and student safety monitoring platforms.

Network & System Administrator

IT Solutions of South Florida — Lake Worth, FL

Apr 2017 – Oct 2022
  • Engineered 'Auto Heal' automation framework to detect and self-remediate recurring system and server issues, reducing after-hours escalations and improving client uptime across the managed services portfolio.
  • Developed custom PowerShell diagnostic and repair modules adopted organization-wide, significantly increasing first-contact resolution (FCR) rates for the service desk.
  • Automated Windows and macOS patching schedules, RMM configuration, and remediation workflows, improving endpoint compliance rates across all managed clients.
  • Led enterprise configuration projects including onboarding automation, Azure AD integration, security hardening audits, and GPO restructuring for mid-market clients.
  • Deployed new infrastructure from greenfield: VM hosts, Active Directory, GPO, file shares, SQL Server, and Azure environments.

Network Administrator

PC Network Solutions — Florida

Jan 2012 – Apr 2017
  • Configured and deployed servers, firewalls, managed switches, structured cabling, and patch panels for SMB and enterprise environments.
  • Managed firewall and VPN site-to-site configurations; administered remote access provisioning and access control policy.
  • Provided Tier 1–3 support for desktop and server systems including hardware upgrades, scripted remediation, and client-side troubleshooting.
  • Oversaw onboarding and mentoring of junior technicians; standardized service delivery procedures across the team.

Lead Computer Technician

Menard's Computer Service / PC Network Solutions — Florida

Jun 2009 – Jan 2012
  • Managed all in-shop repair operations, triaging incoming systems, delegating work, and ensuring quality control across residential and commercial clients.
  • Administered in-house infrastructure including internal servers, workstations, and network equipment; transitioned directly into PC Network Solutions with established client relationships.

Notable Projects

Municipal Disaster Recovery Architecture

Designed redundancy models combining datacenter failover with on-site hardware for a city government. Achieved ~60% estimated RTO reduction; adopted as the citywide standard for all critical systems.

Disaster Recovery Infrastructure Government

TechToolbox PowerShell Module

↗ GitHub

Published open-source engineering toolkit for common IT tasks — actively forked and used by IT professionals across the community. Features one-line software installation, system diagnostics, and streamlined troubleshooting utilities.

PowerShell Open Source

Executive Reporting Dashboard

Built an automated data pipeline with real-time alerts, manager approval workflows, and departmental performance metrics for city government leadership — eliminating manual reporting processes entirely.

Automation Data Pipelines Government

AppScript Mass Communication System

↗ GitHub

Google Apps Script solution for automated, templated mass communication built to government-grade policy compliance standards. Designed to enforce data security policies while streamlining district-wide communication workflows.

Google Apps Script JavaScript Open Source

Arduino Mass Deployment Platform

Designed custom Arduino boards enabling rapid mass hardware imaging and configuration, replacing manual provisioning workflows and dramatically reducing per-device deployment time across large-scale rollouts.

Arduino Hardware Automation

Certifications

Click any certification to view credentials.